Refund Policy
1. Summary
Texas Hotel Tax Intelligence is a subscription service operated by Visionary Management Solutions LLC. You can get a full refund of any payment if you ask within 14 days of being charged, with no questions asked. You can also cancel your subscription at any time and keep access until the end of the period you've paid for. This policy is part of our Terms of Service.
2. Who Processes Payments and Refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it processes your payment, issues your receipts and invoices, and handles refund requests. Paddle's Buyer Terms also apply to your purchase, and your card statement will show Paddle as the seller.
3. Cancellation
You can cancel at any time from the Billing page in your account. Cancellation takes effect at the end of the period you've already paid for: you keep full access until then, and you won't be charged again. A Yearly subscription can't be switched to Monthly; it can only be canceled. A free trial is different: cancelling during the trial ends it, and your access, right away, and you're never charged.
4. 14-Day Refunds
You can request a full refund of any payment within 14 days of the date you were charged. This applies to every payment: a new Monthly or Yearly subscription, the first payment after a free trial (the 14 days start on the day it's charged), a renewal, and a conversion from Monthly to Yearly. You don't need to give a reason. Nothing is charged during a free trial, so there's nothing to refund for the trial itself.
A refunded payment ends the access it paid for. After 14 days, payments can't be refunded, but you can still cancel at any time and keep access until the end of the period you've paid for. Your rights under the consumer laws where you live are not affected.
5. How to Request a Refund
Within 14 days of the charge, email support@texashoteltax.com or use our contact form with the email address on your account and the date and amount of the charge. Paddle returns refunds to your original payment method, and we'll email you once it's done. Because Paddle is the Merchant of Record, your rights under Paddle's Buyer Terms, including contacting Paddle about your order, are not affected.
If you have a problem with a charge, please contact us before disputing it with your bank; we can usually resolve it faster.
6. Contact
Questions about this policy? Email support@texashoteltax.com or use our contact form.